Terms of Trade
Excel, catalogue and word price lists exclude VAT.
A 50% deposit and a signed order are required to action an order. The balance is due on delivery. Our banking details are:
Branch code 195205
Account number 1952 283 698
Regular customers may open an account. Only customers who have been trading for more than three years may apply to open an account. Maryann email@example.com may be contacted for an account application form. An account normally takes about 2 weeks to open. Terms are 30 days less 2.5% or 60 days net.
Ownership of the goods delivered or collected shall only pass to the purchaser after the purchase price has been paid in full.
Orders are normally dispatched within 3 weeks of receiving the signed order and deposit (if applicable). Delivery times are naturally affected by, inter alia, the size of the order, availability of inventory, customer location and the time of year.
Urgent orders can normally be accommodated. Urgent orders may attract additional charges. Brandon should be contacted for urgent orders.
Delivery charges vary based on the volume of the stock supplied and the location of the customer.
You are required to sign and date invoices to confirm that your order was received in good condition.
Claims and Returns
Claims for short deliveries will only be accepted within 7 days of receipt. Please indicate the carton/bale in which stock was short delivered, and if possible weigh the carton/bale. Weights enable us to verify the short delivery. Please contact firstname.lastname@example.org concerning short deliveries.
Stock incorrectly supplied, or stock that contains a manufacturing defect or fabric flaw may be returned for replacement, or for a full credit. The credit or replacement will only take place after the first delivery has been returned. Please contact email@example.com concerning stock incorrectly supplied.
Stock correctly supplied may not, as a general rule, be returned.