How do I qualify for reduced prices?
We offer a special price list to all Guest Houses, B&B’s and Hotels. All you have to do is register online, fill out the application form and get your establishment verified. Dreyer will send you an email after verification, including the special price lists.
Conditions & Payment terms
Dreyer currently accepts the following payment methods:
- Visa cards
- MasterCard cards
- EFT Bank Transfer
All payments are handled by our partners Payfast or Payflex and are of the highest security standards. To read more about secure payments, please see the Security Policy below.
All payments are handled by our internet payment processing partners, Payfast or Payflex. All transactions between the customer and Dreyer; between Dreyer Linen and Payfast; and between Dreyer Linen and Payflex; are always protected and safeguarded by utilising secure technology standards (SSL/HTTPS). Your credit card number and personal information is protected by Payfast and Payflex and will not be forwarded to a third party. Credit card numbers are never stored by Dreyer Linen.
See the following link for more information about Payfast: https://www.payfast.co.za.
See the following link for more information about Payflex: https://payflex.co.za
Returns, Refunds and Exchange Policy
Goods may be returned only when defective, damaged or if the Goods supplied are not the same Goods as ordered.
Defective or Damaged Goods
If any defect or damage in the Goods is discovered within a period of 7 (seven) calendar days after delivery, this must be reported to us within 14 (fourteen) calendar days from the date of delivery. Please mail details to Ashlee operations@dreyerlinen with your invoice number, and indicate if you would prefer a replacement, refund, or credit.
Faulty or damaged products must be returned in the packaging it was delivered in and if not returned in the same packaging we are not able to accept the product for an exchange.
Goods not the same as ordered
If the Goods are not the same as what was ordered, this must be reported within 24 (twenty-four) hours of delivery. Please mail details to Ashlee at firstname.lastname@example.org with your invoice number, and indicate if you would prefer a replacement, refund, or credit.
If you are returning Goods via courier, you must package it carefully so that it does not become damaged en-route. Please include a copy of your original invoice with any return.
Delivery fees are non-refundable, except in the event of a packing error.
Please be advised that we do not ship replacements or give refunds/credits until we have issued a credit note and we have received the returned item(s). If you need replacement stock immediately, we suggest you place a new order for the replacement and wait to receive a refund on your original order so that the new order will not be delayed due to the return process, which includes receipting and inspecting the returned Goods.
Customers returning items can only be refunded by EFT Bank Transfer, as stipulated by the banking laws of South Africa. The refund payment will be made by us within 10 business days of receipt and inspection of the returned products.
“We deliver to any address within South Africa no matter the size of the order. There is a delivery charge of R150 anywhere is South Africa for all orders under R750. Any order over the value of R750 qualifies for FREE delivery anywhere in South Africa. No deliveries to post boxes.
For in-stock items the delivery period is 3-5 working days from date of payment. For out-of-stock items, the delivery period is 3 – 4 weeks.
Either you or a representative of your establishment must sign the delivery documents and must check your delivery to ensure everything is there. Dreyer cannot be held responsible for shortages if you have not checked your delivery within 5 days from date of delivery.
The easiest way to contact us is by emailing us on email@example.com, please include as much detail as possible; your enquiry will be forwarded to our customer support team who will respond to you within 24 hours, during working hours. Response time will be longer on weekends. If you need to speak to us, please contact us on 087 898 2187. Our lines are open from 9.00am to 4.00pm Monday to Thursday and from 9.00am to 3:00pm on Friday (closed weekends and public holidays). Our phone lines can be very busy at peak times, so please use email if possible. Customer Support Email Address: firstname.lastname@example.org
All attempts to place false orders or to deceive will be reported to the local police authority.
Website Content & Pricing
Dreyer Linen attempts to be as accurate as possible in its product and pricing information; however, Dreyer Linen cannot guarantee that product descriptions and/or specifications, pricing or any other content on the website are accurate, complete, reliable, current or error-free. In the event that information is incorrect due to typographical, informational, technical or other errors, Dreyer Linen will not be liable for any loss or discrepancy with inaccurate data.
If a product offered on the Dreyer Linen is not as described, or does not meet your expectations, you do have the option to return the product in accordance with Dreyer Linen's return policy
Governing Laws & Jurisdiction
Any dispute concerning these conditions is to be settled in accordance with South African Law, since Dreyer Linen is situated in South Africa, and since South Africa is the country where all business transactions take place.
You must be 18 years or older to order from Dreyer Linen
Our order acknowledgement is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a particular item at a particular price. After you place an order, Dreyer Linen, will determine whether or not to fulfill the order, and Dreyer may refuse or limit your order for any reason. By placing your order, you agree to accept all terms and conditions set forth anywhere on this site, including Dreyers terms and conditions of sale.
Dreyer Linen reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on this web site. By placing your order, you agree that Dreyers’s total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to Dreyer for the product giving rise to Dreyer’s liability.
We are committed to protecting your privacy at all times therefore we do not collect any personal information except where it is specifically and knowingly provided by you with your consent. We only collect personal information that is necessary to process and fulfil your orders or undertake the facilities offered by Dreyers’s website. We only keep personal information for as long as it required and for the purpose it was collected. As an additional security measure we remove all payment details from our servers as soon as the order is processed.
We only supply personal information to our couriers and bankers for the purposes of dispatching your order and collecting payment. The transfer of personal information is always undertaken using secure encryption technology (SSL/HTTPS).
All prices of products listed on our website are VAT inclusive.